Skip to Content | Site Map

Update: Coronavirus (Covid-19) and Glasgow’s response

17th April 2020

Current situation and emerging needs

The COVID-19 public health emergency is constantly developing and regular updates on the situation are provided at:

GCC, the NHS and the Health and Social Care Partnership have been working with partners to adapt local services in response to the emerging needs.

Community and voluntary organisations in Glasgow have been very busy delivering humanitarian responses, adapting services to remote delivery and very quickly finding new ways of meeting the needs of those they work with, and their wider communities. Public services have been extremely humbled and thankful for this response, which is fundamentally enabling public services to respond to the health and care needs generated by COVID 19.

Public Services

Over the coming weeks some of the needs that public services are reliant on are;

Residents that were already needing help with food, energy, housing and money issues continue to need the amended and adapted support services from all the appropriate organisations on an ongoing basis. Partners are aware that the number of people requiring this type of support will increase as a result of loss of income.


17,000 people in Glasgow received a letter from Scotland’s Chief Medical Officer asking them to ‘shield’ themselves for a period of 12 weeks because of the nature of their health condition. GP’s across Glasgow are now considering the patients in their practice that have been contacted and adding to this list. Likewise care services have also identified significantly more service users who need this support. People within the shielding category have been advised to stay indoors during this period, and many will be relying on friends, family and neighbours to assist them in this. Our public sector partners are endeavouring to meet the needs of those who don’t have people close by to call on. The British Red Cross and others are collectively working to enable timely responses to these needs in relation to the supply of food/groceries/medication, dog walking, money issues etc and many of your organisations have also been asked to provide additional help to meet demand.

A new telephone helpline for those facing “significant challenges” from COVID-19 that were not asked to shield has also been launched. The First Minister said this helpline, which opened on the 14th April, was available for over 70s, people with disabilities, pregnant people and people who qualify for the flu vaccine. The helpline connects individuals to local authorities and offers help with access to food and medicine supplies.

Across shielding and wider categories of need it is estimated that around 94,000 people in Glasgow may require some additional support.

Home Care Packages

Glasgow HSCP has had to amend Home Care packages for 1700 service users in order to maintain critical coverage, and to support the NHS.  Alternative support such as food provision and medication collection is being provided by the British Red Cross and other community reserve volunteers as appropriate.

Mental Health and Wellbeing

Online Resources

The impact of the current pandemic – including the necessary social distancing measures – can be quite significant on many aspects of our mental well-being.  What is clear is that everyone should be taking steps to look after their mental health and wellbeing during this challenging time and seeking help if required,  as well as maintaining and developing our social connections in a safe way.  There is a comprehensive section on mental health and wellbeing on the NHS Inform website, with links to resources like NHS 24.

A wide range of organisations are offering guidance and resources to support mental health at this time, including the Mental Health Foundation, SAMH, Young Scot and Young Minds  A number of national and local support services have moved rapidly to offering phone and online support in a variety of ways, and this is developing further all the time. The Scottish Government has recently announced funding to expand a number of the mental health support resources available, including expanded resource for the mental health support available via NHS 24, as well as additional capacity at the Breathing Space phone line and coming soon an expansion of the Distress Brief Intervention (DBI) initiative.

Bereavement and Funerals

In terms of support for bereavement and loss there are a range of support resources available.

There is also a bereavement page on the NHS Greater Glasgow and Clyde website and Scottish Government webpages have information on new arrangements for funerals and so forth.

When home is not a safe place

Crisis services such as those for domestic abuse and child protection are anticipating increasing numbers of people contacting them.

Employment and Business Support


Redundancy can be extremely stressful and those affected will be experiencing a range of emotions and might feel unsure of where to go next. Help can be accessed through a free, confidential Scottish Government initiative called Partnership Action for Continuing Employment (PACE). PACE can

  • Help you navigate the redundancy process by offering a full range of services including:
  • Help you understand your rights and entitlements
  • Check what benefits you may be entitled to
  • Offer Practical advice on getting a new job
  • Identifying learning and training opportunities

Call PACE on 0800 917 8000 or visit

We need people to consider friends and neighbours who are in this position and to support and direct them to the advice available if they need it.

Job opportunities

Some employers need to fill temporary full and part-time roles urgently. There are jobs available now, for example in supermarkets and in the NHS. If you know anyone who has lost their job or are furloughed due to COVID-19, search the Job Hub.

Visit for more information.

Business Support and Advice

To help Scotland’s businesses navigate through these extra ordinary times Scottish Enterprise and partners have developed a one-stop, on-line source of support and advice.

The site gives up-to-date advice on all aspects of managing the impact of COVID-19 from funding and grants, business continuity, business insurance, as well as key areas such as protecting staff. COVID-19 Business Contact Centre; Businesses can also call 0300 303 0660 for advice.

Business Glasgow are providing weekly updates on the support available for businesses during the Coronavirus pandemic, advice for specific business sectors, individuals, opportunities, and good news stories from around the city. Click here for more information.


Scottish Government Coronavirus Business Support Fund is now available to help businesses deal with the impact of COVID-19. The purpose of these one-off grants (£10,000 or £25,000 depending on rateable value of the business) is to help protect jobs, prevent business closure and promote economic recovery. Click here for more information.

Across all these areas we need more people to know about these supports and be connecting people to these as they might be needed.

Translate this page: