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Smarter Volunteer Manager Programme

Q. Who is our Smarter Volunteer Manager programme for?

This programme is for anyone who engages with volunteers, including . . .

  • Managers of volunteering programmes
  • Personnel with responsibility for day-to-day supervision of people volunteering
  • Strategic lead officers
  • Members of governing bodies

When you engage with volunteers, it’s easy to feel the pressure. This training programme, based on Volunteer Glasgow’s Dynamic Model, will help you to Apply the Dynamic Model to help ensure that you design and create effective, satisfying roles that will help you recruit the volunteers you need. Importantly, you can do this in a way that makes the most of your resources while reducing unnecessary effort.

Q. What is the Dynamic Model of Volunteer Management?

The Dynamic Model of volunteer engagement was created by Volunteer Glasgow as a methodology for developing a volunteer involvement programme that balances the benefits to the potential volunteer with the needs and expectations of the volunteer-involving organisation.

The Dynamic Model focuses on the detailed analysis and design of individual volunteering roles that acknowledges that people volunteer because they get something out of it for themselves as well as to benefit the organisation they are giving their time to. Under the Dynamic Model, every volunteering role should be designed on the basis of a clear two-way exchange of expectations and benefits.

When using the Dynamic Model it is important to do an analysis of the roles you are offering.

You should create:

  • A list of clear benefits for the volunteer, associated with the role, is essential for enticing the right people to commit.
  • A detailed role description that presents the benefits in a narrative and accessible format.
  • A recruitment strategy that maximises the likelihood of attracting the right people.
  • A support and supervision model tailored to the role.
  • A range of assessment and monitoring tools provide essential and useful feedback. This feedback is then used to maximise resources and make positive changes to the project and/or volunteer role
  • An engagement model which allows you to respond effectively and flexibly to offers of support by quickly designing bespoke roles that will be appropriate to your context.

Q. What can I expect from the programme?

Currently delivered entirely online using Zoom, the programme runs over six, 3-hour sessions spaced over several weeks.

The SVM programme is designed to be Peer-Led/ Informal learning environment facilitated by Volunteer Glasgow Staff. Therefore, the Training will be:

  • Its learner-driven and self-directed.
  • A relaxed experience for participants.
  • Expands participants’ reference and knowledge points on engaging volunteers.
  • Encourages a knowledge-share culture: participants to learn informally in an environment that actively advocates In-job learning
  • Collate valuable resources for Participants: A place to share knowledge in a space for participants to find useful information.
  • Offer social learning: Gain knowledge from interacting with other Volunteering Involving Organisations (VIOs) representatives
  • Allocate time to learn: A place to share, resources and discuss to learn informally from your peers.

The Smarter Volunteer Manager Programme Objectives are:

Objective 1

  • Explore aspects of the psychology of volunteering and why this is fundamental to the successful management of volunteers.
  • Gain a detailed understanding of the Dynamic Model of Volunteer engagement.

Objective 2

  • Learn how to apply the model and begin a role analysis, then start to test understanding through experimentation.
  •  identify a role and consider the tasks required of a volunteer

Objective 3

  • Begin to create a clear list of expectations for the volunteer and the organisation (including those of beneficiaries and/or communities served).
  • Understand the structural and procedural requirements to support the volunteer’s successful engagement in the role.
  • Develop a list of benefits that emerge from the role analysis.
  • Construct a ‘Benefits Narrative’ that can be modelled into a role description; recruitment strategy; and general communication tool.

Objective 4

Examine a range of best practice examples of:

  1. Support and Supervision model.
  2. Risk management.
  3. General and specific monitoring tools – third party reflection tools; impact assessment; review cycle; completion process.
  4. Retention through positive engagement.
  5. Ensuring compliance with boundaries.

Q. What have previous participants had to say about the programme?

Here are some quotes from our SVM participants from 2021 that they stated in their evaluation forms of the SVM programme:

I absolutely feel like I have much more confidence in going forward with our volunteer programme. (Participant March 2021)

I feel I have gained a very good base-level knowledge of what I need to know to confidently carry out my job working with volunteers. (Participant May 2021)

It’s rare to find a training opportunity where you can cover topics in such depth and with such a small, focused group of people. The personal nature of the course and the chance to engage with peers in similar volunteering roles was hugely beneficial (Participant June 2021)

This course helped me understand my job role better and increased my knowledge in recruiting and supporting volunteers. (Participant July 2021)

The course was extremely useful for me to gain the knowledge I needed and best practice methods for setting up a volunteer programme. (Participant August 2021)

I’ve been in the role for over 2 years but never formally trained to carry it out. I thought I was flying by the seat of my pants but realised now that I do know what I’m doing. After being on the Programme, I now have the tools and framework from the Dynamic Model to be a more effective volunteer manager. (Participant December 2021)

Q. What will the programme cost?

*NB Volunteer Glasgow can offer ONE FREE place (if this has already been taken then the option to take it up in the next SVM Programme will be offered) per Programme to organisations whose Annual Income is £20,000 or less. Volunteer Glasgow uses OSCR Register Search to determine this. Queued Free places can role over to the next programme on a first refusal basis)

  • Organisations with an annual income of less than £20,000 per annum, can book a place on this course for FREE.
  • Organisations with an annual income between £20,000 – £500,000 or more will be invoiced for £250.

For further information or to book your place, please contact the Organisation Support Team via findvolunteers@volunteerglasgow.org or contact on 0141 226 3431 or alternatively just fill out the short form at the bottom of this page and we will get back to you.

Q. When will the next programme be?

Places are first come first serve and are limited to six places. The closing date for booking for this SVM Programme is Noon Friday, 15th April 2022. Candidates booking over the 6 limits will have the first refusal on future SVM dates (TBC).

Introduction Session: Wednesday 6th July 2022, 10 am – 1.00 pm

SVM Session 1: Wednesday 13th July 2022 10 am – 1.00 pm

SVM Session 2: Wednesday 20th July 2022 10 am – 1.00 pm

SVM Session 3: Wednesday 27th July 2022 10 am – 1.00 pm

SVM Session 4: Wednesday 3rd August 2022 10 am – 1.00 pm

SVM Session 5: Wednesday 10th August 2022, 10 am – 1.00 pm (Candidates’ ‘Present Your Vision’ Session)

(All sessions are consecutive and not individual)

Volunteer Glasgow will be running SVM programmes throughout 2022, so if you cannot attend the upcoming programme below then bookmark this page and check-in for the next dates. Or Subscribe to our E-Bulletin under Organisations & Partners to get updates, including SVM future dates.

Q. How do I book a place?

EVEN WHEN PLACES FOR THE CURRENT SVM PROGRAMME HAVE BEEN FILLED YOU CAN STILL SUBMIT A REGISTRATION OF INTEREST TO BE CONSIDERED FOR A RESERVE PLACE OR FOR THE FIRST REFUSAL FOR THE NEXT PROGRAMME FOR 2022 (TBC).

Please use the form below to request a place or if you have any further questions not answered here then please drop us an email at findvolunteers@volunteerglasgow.org and we’ll be delighted to help!

 


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