Skip to Content | Site Map

Smarter Volunteer Manager Programme

Q. Who is our Smarter Volunteer Manager programme for?

This programme is for anyone who engages with volunteers, including . . .

  • Managers of volunteering programmes
  • Personnel with responsibility for day-to-day supervision of people volunteering
  • Strategic lead officers
  • Members of governing bodies

When you engage with volunteers, it’s easy to feel the pressure, like you’re always, simultaneously, wearing several hats. This training programme, based on Volunteer Glasgow’s Dynamic Model, will help you take the stress out of your day. Applying the Dynamic Model helps ensure that you design and create effective, satisfying roles that will help you recruit the volunteers you need. And, importantly, you can do this in a way that makes the most of your resources while reducing unnecessary effort.

Q. What is the Dynamic Model of Volunteer Management?

The Dynamic Model of volunteer engagement was created by Volunteer Glasgow as a methodology for developing a volunteer involvement programme which balances the benefits to the potential volunteer with the needs and expectations of the volunteer involving organisation.

The Dynamic Model focuses on the detailed analysis and design of individual volunteering roles that acknowledges that people volunteer because they get something out of it for themselves as well as to benefit the organisation they are giving their time to. Under the Dynamic Model, every volunteering role should be designed on the basis of a clear two-way exchange of expectations and benefits.

When using the Dynamic Model it is important to do an analysis of the roles you are offering.

You should create:

  • A list of clear benefits for the volunteer, associated with the role, essential for enticing the right people to commit.
  • A detailed role description that presents the benefits in a narrative and accessible format.
  • A recruitment strategy that maximises the likelihood of attracting the right people.
  • A support and supervision model tailored to the role.
  • A range of assessment and monitoring tools provide essential and useful feedback. This feedback is then used to maximise resources and make positive changes to the project and / or volunteer role
  • An engagement model which allows you to respond effectively and flexibly to offers of support by quickly designing bespoke roles that will be appropriate to your context.

Q. What can I expect from the programme?

Currently delivered entirely online using Zoom, the programme runs over six, 3-hour sessions spaced over three weeks. Offering a fusion of mentoring, peer discussion, small-group exercises and individual study, there will be opportunities created between sessions for you to explore how far the learning can be applied.

The Smarter Volunteer Manager Programme Objectives are:

Objective 1

  • Explore aspects of the psychology of volunteering and why this is fundamental to the successful management of volunteers.
  • Gain a detailed understanding of the Dynamic Model of Volunteer engagement.

Objective 2

  • Learn how to apply the model and begin a role analysis, then start to test understanding through experimentation.
  •  identify a role and consider the tasks required of a volunteer

Objective 3

  • Begin to create a clear list of expectations for the volunteer and the organisation (including those of beneficiaries and/or communities served).
  • Extrapolate the structural and procedural implications for requirements to support the volunteer’s successful engagement in the role.
  • Develop a list of benefits that emerge from the role analysis.
  • Construct a ‘Benefits Narrative’ that can be modelled into a role description; recruitment strategy; and general communication tool.

Objective 4

Examine a range of best practice examples of:

  1. Support and Supervision model.
  2. Risk management.

General and specific monitoring tools – third party reflection tools; impact assessment; review cycle; completion process.

  1. Retention through positive engagement.
  2. Ensuring compliance with boundaries.

Q. What have previous participants had to say about the programme?

Here are some quotes from our SVM March & May’s 2021 participants that they stated in their evaluation forms of the SVM programme:

Do not hesitate to go on this course! Everything from the trainers, the workbooks, the exercises, the peer support and conversations make it an enjoyable and relaxed training experience. (Participant May ’21)

I found this course very interesting and I have learned new tips on engaging volunteers and how to gather the information that will help with funding applications. (Participant May ’21)

It’s rare to find a training opportunity where you can cover topics in such depth and with such a small, focused group of people. (Participant May ’21)

I absolutely feel like I have much more confidence for going forward with our volunteer programme. (Participant March ’21)

The facilitators were very engaging and helpful. Their support and feedback was very much appreciated during the course.  (Participant March ’21)


Q. What will the programme cost?

(NB Volunteer Glasgow can offer ONE FREE place (if this has already been taken then the option to take it up in the next SVM Programme will be offered) per Programme to organisations whose Annual Income is £20,000 or less. Volunteer Glasgow uses OSCR Register Search to determine this. Queued Free places can role over to the next programme on a first refusal basis)

  • Organisations with an annual income of less than £20,000 per annum, can book a place on this course for FREE.
  • Organisations with an annual income between £20,000 – £500,000 or more will be charged £210.

For further information or to book your place, please contact the Organisation Support Team via or contact on 0141 226 3431 or alternatively just fill out the short form at the bottom of this page and we will get back to you.

Q. When will the next programme be?

Volunteer Glasgow will be running SVM programmes throughout 2021, so if you cannot attend the upcoming programme below then bookmark this page and check in for the next dates. Or Subscribe to our E-Bulletin under Organisations & Partners to get updates, including SVM future dates.

Our Organisation Support Team will be delivering the first of our newly revised, entirely online programme over six 3 hour sessions (with comfort breaks included!) from:

Introduction Session: Thursday 25th November, 10am – 1.00pm
SVM Session 1: Tuesday 30th November 10am – 1.00pm
SVM Session 2: Thursday 2nd December, 10am – 1.00pm
SVM Session 3: Tuesday 7th December, 10am – 1.00pm
SVM Session 4: Thursday 9th December, 10am – 1.00pm
SVM Session 5: Thursday 16th December, 10 am – 1.00 pm (Candidates’ ‘Present Your Vision’ Session)
(All sessions are consecutive and not individual)

Q. How do I book a place?


Please use the form below to request a place or if you have any further questions not answered here then please drop us an email on and we’ll be delighted to help!

Places are first come first serve and are limited to 6 places. The closing date for booking for this SVM Programme is 12 Noon Friday 19th November. Candidates booking over the 6 limits will have the first refusal on future SVM dates (TBC)

Translate this page: