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Decision not to tender

New GCC/HSCP contracts for carers support services

Message from the Volunteer Glasgow Board of Directors:

Volunteer Glasgow Carers Centres, comprising South West Glasgow Carers Centre and West Glasgow Carers Centre, are independent network partners of Carers Trust Scotland (and the UK-wide Carers Trust) that work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend. Since 2016, Volunteer Glasgow has held the Glasgow City Council/Health and Social Care Partnership (GCHSCP) contracts for the delivery of services at both of these Centres.

The Carers Centres do exceptional work with dedicated staff and volunteers – led by Linda and Maureen – that make a real difference to people’s lives in the city. Volunteer Glasgow believes they are a crucial service to many and that their work must continue. GCHSCP clearly wish the services to continue as they have opened the contract tendering process for 1st May 2019 to 30th April 2022 for both Centres without any significant changes in service requirement specifications.

The Board have considered whether Volunteer Glasgow is in the position to compete for renewal of our contracts for these Carers Centres. In doing so we have taken into account the terms currently offered by GCHSCP for the pending three year contract, the current financial position and reserves of Volunteer Glasgow, the core values and expectations our stakeholders have of the organisation, and, perhaps most importantly, the crucial services the Centres provide.

It is the Board’s decision that Volunteer Glasgow will not tender for the Carers Centres contract and our role in these services will end on the 30th April 2019. We expect other parties to tender and will work to ensure a smooth transition to whosoever GCHSCP award the contract. Our firm expectation is that Carers Centre staff will transfer to the new contract provider under TUPE regulations: further, more detailed information on TUPE has been provided to staff.

We understand that this will be a disappointment to carers, staff, volunteers and partners. To no longer have direct involvement in carers’ services is a loss to the breadth of the great work we do – and services we provide – as Volunteer Glasgow. However, the key outcome and the strong view of the Board is that both Carers Centres continue their good work and do so under the management of an organisation duly considered, assessed, and appointed by GCHSCP. We believe our remaining services will be strengthened including our unique role as the city’s ‘volunteer centre’ and overall that our decision is the best option for the future delivery of quality services for all our current stakeholders.

Our current arrangements for delivering Carers Centres services will continue until 30th April with the full support of the Board. This will include the work to replace computer hardware and to scope out the business requirements for (and potential purchase of) new Carers Centres software with the support of the CATS Fund for completion by end March.

As the charity’s Trustees who volunteer our time and skills as Volunteer Glasgow’s Board of Directors, we have not taken this decision lightly. We firmly believe that this decision best serves the future needs of all the organisation’s current stakeholders including carers and is the best course of action to fulfil our good governance duties and responsibilities.


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