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Smarter Volunteer Manager Training

This programme is for anyone who engages with volunteers, including . . .

  • Managers of volunteering programmes
  • Personnel with responsibility for day-to-day supervision of people volunteering
  • Strategic lead officers
  • Members of governing bodies
  • Aspiring Volunteering Charter signatories**see NOTE below

Effective partnerships are the cornerstone of everything we do.  In providing training over the last 17 years, we have worked with hundreds of organisations – refining our methodology to meet your challenges, culminating in this learning set approach.  There’s no ‘one-size-fits-all’ structure for volunteer involving organisations: so there has to be a degree of flexibility in how people’s volunteering is managed and this must be reflected in the training available.

Our programmes employ simple methods to achieve fundamental outcomes – all using the Dynamic Model* of volunteer management.  These workshops provide an accessible but powerful management model and introduce a range of highly adaptable tools that will help you create the perfect fit for your organisation’s context.

Some comments from previous participants of our training…

“Great course over the whole programme. I learned many skills and gained a good knowledge of how to recruit/retain volunteers.”

“It covered more than I thought it would. I work with volunteers on a regular basis,  I was surprised at how much was new to me.”

“A great experience that has set me on my way to developing a volunteer programme for my department! Thank you.”

How our Smarter Volunteer Manager Training works

Drawing on an Action Learning Set model, the new programme runs over four, half-day sessions spaced two weeks apart. Offering a fusion of mentoring, inquisitorial discussion, small-group exercises and individual study, there will be opportunities created between sessions to explore how far the learning can be applied.

  1. It’s an approach that will help you to find new solutions to the challenges facing you, including those you have yet to identify.
  1. Each Learning Set group will be capped at six participants, increasing the potential for devoting greater attention to each person’s needs.
  1. You will work with like-minded people who face similar challenges, gaining from the mutual support and strength that a closed group can provide.
  1. You will be guided by an experienced facilitator in a safe and confidential space where you can be open about the obstacles you are facing.
  1. You will discover why there’s more than one type of volunteer, and more than one type of volunteering role, and how this requires a sophisticated understanding of what volunteering is and why people do it. Equally, you will uncover the single driving force that motivates all volunteers.
  1. You will receive a comprehensive grounding for involving volunteers, ensuring that you have fully addressed all the procedural and operational requirements within your own context.
  1. Your organisation will benefit from a structurally holistic management model designed to maximise resources while minimising effort.
  2. Because your volunteers will subsequently be appropriately supported, feeling acknowledged and recognised, they are likely to stay around longer.
  3. You will be able to develop appropriate tools to monitor and assess the impact of your volunteers’ work.

What it will cost

Band A   Organisations with an income of less than £20,000 per annum, can book a place on this course for FREE.

Band B   Organisations with an income between £20,000 and £99,999 will be charged £90.

Band C   Organisations with incomes between £100,000 and £499,999 will be charged £130.

Band D   Organisations with incomes of £500,000 or more will be charged £210.

For further information or to book your place, please contact Jim King, Training Officer or David Currie, Admin Officer at Volunteer Glasgow on 0141 226 3431 or alternatively just fill out the short form at the bottom of this page and we will get back to you.

Abbey House (1st floor), 10 Bothwell Street, Glasgow G2 6LU.


Participants engaging in this training will . . .

  • learn how to accommodate the mind-set that supports our Dynamic Model* of Volunteer Management
  • explore the model, its power, and implications for effective best practice
  • be able to create a procedural model for maximising resources and minimising effort
  • gain greater understanding of the principles of time management and efficient action planning
  • find out how to define their volunteers’ roles, and why being effective with this informs all other aspects of volunteer management, including –
    • successful recruitment
    • appropriate selection, induction, training and placement of volunteers
    • creating a rigorous risk management strategy (including requirements of PVG legislation)
    • enhancing their organisation’s ability to retain volunteers and minimise turnover
    • exploring a variety of ways to demonstrate that their volunteers are valued
    • establishing clarity, understanding and agreement regarding the mutual benefits for volunteers and their organisation
  • understand the implications and advantages of recruiting volunteers from diverse backgrounds
  • learn how to create their own volunteer review system
  • develop their understanding of assessment and evaluation
  • acquire information about best practice standards and awards that help them to achieve a more positive profile for their organisation


**NOTE: Aspiring Volunteering Charter signatories can choose to take part in this training to gain intensive support for building their Charter Pledge action plan.


Each Learning Set will be capped at six participants and run over four sessions, two weeks apart. The next Smarter Volunteer Manager programme is scheduled for the following dates…

Session 1.

Wednesday, 16th January, 2019. 09:15-12:30

Session 2.

Wednesday, 30th January, 2019. 09:15-12:30

Session 3.

Wednesday, 13th February, 2019. 09:15-12:30

Session 4.

Wednesday, 27th February, 2019. 09:15-12:30




Register your Interest

Use this form to request further information about Smarter Volunteer Manager Training or to book a place. NOTE: PLEASE INDICATE THE START DATE YOU WISH TO ATTEND AND WHICH COST BAND APPLIES TO THIS BOOKING. We may request further information before confirming your booking.

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